Available for al NELA punching and bending systems
Technical support: 24/7
The function principle behind NELA Remote is quite simple: it transmits the complete contents of the NELA machine control’s screen via modem or internet connection to the PC at the service station. In addition, user actions can be made via keyboard and mouse on both PCs and observed on both screens. The service person can now get an immediate overview of the situation and is no longer dependent on the sometimes unclear statement the user makes. This is especially beneficial to customers from foreign countries. But this online assistance also provides in-house technicians with NELA’s know-how, thus lowering the number of service visits. A requirement is in each case an existing remote connection. This can be done either by an public telephone network with an analog or ISDN modem or by an secure internet connection.