A Service Hotline is available outside regular business hours, which are 8:00am - 4:30pm CST, and also on weekends and public holidays. 24/7 Number: +1-888-407-4808 Your contacts in our service department: Director of Field & Customer Service Kevin Lindenfelser Phone: 1-715-425-1922 Email: kevin_lindenfelser [at] nela-usa.com (kevin_lindenfelser@nela-usa.com) Spare Parts Peter Drost Phone: 1-715-425-1950 Email: peter_drost [at] nela.de (peter_drost@nela-usa.com) Billing Justin Richert Phone: 1-715-425-1927 E-mail: jjason_sonnenburg [at] nela-usa.com (ustin_richert[at]nela-usa[dot]com) Ruth Emerson Phone: 1-715-425-1926 E-mail: jason_sonnenburg [at] nela-usa.com (ruth_emerson[at]nela-usa[dot]com)